Privacy Policy

Last Updated: August 31, 2026

Introduction

Pawnote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Pawnote mobile application (the "App") or visit pawnote.app (the "Website").

Information We Collect

Information you provide

Account information, including email address and display name.
Household information, including household names and the email addresses you invite to join your household.
Pet information, including pet profiles, birth dates, and optional photos.
Care history, including activity logs, routines, medications, weight entries, health notes, vaccinations, vet appointments, and related photos.
Pet sitter information, including sitter names, sitter logs, and photos attached to care logs.
Subscription information, including subscription status, entitlement status, and purchase identifiers needed to manage access.
Messages and private-access inquiries you choose to email us.

Information collected automatically

Device type, operating system, and app version.
Crash reports, performance data, and error logs.
A limited set of account-linked App events: setup completion, paywall view, selected plan, purchase outcome, and purchased product identifier. Each event also has a server timestamp. These events do not contain pet or household records, care content, contact details, payment details, device identifiers, or arbitrary metadata.
Push notification tokens if you enable push notifications.
Basic Website request data processed by our hosting and security provider, such as the page requested, browser or device type, referring page, approximate region, and IP address.

Pawnote does not sell personal information. Pawnote does not collect precise location, contacts, microphone recordings, SMS, or phone call logs. The Website does not use advertising trackers or analytics cookies.

How We Use Your Information

Provide, maintain, and improve the App and Website.
Evaluate private-beta setup, paywall, and subscription flows using the limited App events described above.
Create and manage your account.
Enable household sharing and sync household data.
Send reminders and notifications with your permission.
Support subscriptions and access control through the applicable app store and RevenueCat.
Respond to support and private-access inquiries.
Detect, prevent, and address fraud or abuse.
Comply with legal obligations.

Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

With household members, so shared pet profiles and care history work across a household.
With pet sitters, if you enable sitter mode during an active sitter window.
With service providers that help operate the App and Website, including Supabase for database and authentication, RevenueCat for subscription infrastructure, Google Play or Apple for purchases and supported sign-in, Resend for email delivery, Cloudflare for hosting and security, and Sentry for crash reporting and diagnostics.
For legal reasons or to protect rights, safety, and security.

Subscriptions and Payments

Subscriptions are purchased and managed through Google Play or the Apple App Store on the platform where Pawnote is offered. Pawnote does not receive or store your full payment card details. We receive subscription status information, such as whether an entitlement is active, to manage access in the App.

Device Permissions

Camera and photo access: used to take or attach pet photos, note photos, and photos that add context to care logs.
Notifications: used to deliver reminders and activity notifications.

You can control these permissions in your device settings.

Account Deletion and Data Retention

Pawnote is household-based. If you leave a household or are removed, shared household history may remain with the household.

You can request account deletion from within the App. Account deletion is scheduled, not immediate, and can currently be canceled before it finalizes. After deletion finalizes, we delete or anonymize your personal account data, but shared household history may remain visible to other household members with your attribution shown as "Deleted user" or similar. Your account-linked App event rows are deleted when your account is deleted.

If you cannot access the App, you can request account and associated data deletion at pawnote.app/delete-account or by emailing [email protected]. Deleting your Pawnote account does not cancel an active app-store subscription; subscriptions must be canceled through the store where you purchased them.

You can delete many individual records in the App without deleting your account, including notes, activity entries, pet records, photos, weight entries, vaccinations, vet appointments, medications, schedules, household resources, custom activities, and household members or invites where you have permission. If you need help, visit pawnote.app/delete-data.

In limited circumstances, we may retain certain information as required by law or to prevent fraud and abuse. Any retained data is kept to the minimum necessary.

Your Choices

You can disable notifications in device settings or in the App.
You can sign out, export pet or household reports, and request account deletion from within the App.
You can delete many individual records in the App, or request help at pawnote.app/delete-data.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

Children's Privacy

Pawnote accounts are not intended for anyone under 18, or under the age of majority where they live. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Third-Party Services

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, contact [email protected].